Privacy Policy

Pillar Notary LLC Privacy Policy

Welcome to the website of Pillar Notary LLC ("we," "us," or "our"), accessible at www.pillarnotary.co. We are committed to protecting the privacy of our website visitors and clients while strictly adhering to our statutory duties as commissioned public officers in the State of North Carolina. This Privacy Policy outlines how we collect, use, maintain, and protect your information when you visit our website, schedule appointments, or utilize our traditional, electronic, or remote notarial services.

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1. Statutory Duty of Confidentiality in strict compliance with North Carolina law (N.C.G.S. § 10B-20(p)), a North Carolina notary public must maintain the confidentiality of a principal’s documents and information at all times. Any personal, financial, or legal data contained within documents presented to us for notarization will never be disclosed, sold, shared, or utilized for any purpose outside of the requested notarial act, except as explicitly authorized by law.

​2. Information We Collect

​A. Information Provided Voluntarily.  When you interact with our website or book a service, we may collect: Contact Information: Your name, email address, phone number, and physical or mailing address.Transactional Details: Information relevant to scheduling your appointment, including the type or title of the document requiring notarization.

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B. Information Required for Notarial Compliance

To perform a valid notarial act under North Carolina law, we are legally required to review, verify, and document specific information. This includes:

 Identification Credentials: Government-issued photo identification (such as a driver's license or passport) to satisfy the "satisfactory evidence of identity" requirement under N.C.G.S. § 10B-3.

Journal Entries: Information recorded in our official notary journal, which may include names, addresses, dates/times of the act, and method of identification.

 Audio-Video Recordings (For Remote Electronic Notarization): If a remote electronic notarial act is performed, the communication technology platform will record the live audio-video session as mandated by North Carolina notary rules.

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3. How We Use Your Information

We utilize the collected information strictly for the following purposes:

 To fulfill and execute requested traditional, electronic, or remote notarial acts.

 To correspond with you regarding appointment confirmations, scheduling modifications, or billing.

 To satisfy official record-keeping, journal logging, and legal compliance obligations under NC Chapter 10B.

4. Legal Exemptions and Public Records Status Under North Carolina law (N.C.G.S. § 10B-20(q)), any journal entries or communication technology recordings created by a notary public in the course of performing a notarial act are not public records under

G.S. 132-1.​

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Accordingly, your private information captured during a notarization will remain confidential. We will only disclose confidential notarial information or journal records in direct response to:

• A valid subpoena.

• A court order.

• A lawful warrant.

• An official administrative request from the North Carolina Department of the Secretary of State.​

5. Data Retention and Security

We take data security seriously and employ commercially reasonable technical, physical, and administrative measures to shield your personal information from unauthorized access or disclosure.  Journal and Recording Retention: Pursuant to North Carolina Administrative Code (18 NCAC 07I .0105 / 18 NCAC 07F .1003), official electronic notary journals and backup copies must be securely retained for at least 10 years following the date of the last recorded notarial act. Secure Storage: All electronic communication records and compliance data are stored using encrypted, access-controlled methods to maintain end-to-end security.

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6. Third-Party Software and Service Providers

We utilize trusted third-party cloud-based tools, web platforms, and scheduling applications to operate our website and manage transaction workflows. These platforms handle your data solely to execute the specific functions for which they are retained and are bound by stringent confidentiality agreements. We do not sell, trade, or lease your personal data to third parties for marketing purposes.

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7. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to accurately reflect changes in our operational procedures or shifting state and federal regulations. Any updates will become immediately effective upon being posted to this page on our website (www.pillarnotary.co).

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8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your confidential information is handled, please reach out to us at:

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Pillar Notary LLC

Email:  info@pillarnotary.co

Location: Mecklenburg County, NC